Magical Duck General Store

FAQ

Frequently Asked Questions

Shipping

Since everything in my store is custom-designed, some orders ship out quickly and some take a bit longer to make.

I will send out a confirmation email once your order is shipped.

I’ll keep you updated every step of the way. Most item takes between 2-6 business days to process and ship.

The shipping address listed on your order is where it will be shipped. Please make sure this information is correct before placing your order.

Please allow 14 business days for your product to arrive.

Your purchase will be shipped using a “last mile” shipping service. It will start out with DHL eCommerce but final delivery will be made by the USPS. When I add the tracking information, the system automatically identifies the USPS as the carrier, but USPS tracking may not update until DHL turns the package over to them. If you can’t find the package in USPS tracking, you will find it with the same tracking number here: https://webtrack.dhlglobalmail.com/ I will remind you of this again when the product ships.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment options

Buy now with PayPal

Returns & exchanges

All Merchandise is custom made, due to this

I don’t accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Custom and personalized orders

Personalization at this is FREE on all products!
We can normally customize our Products for you.
Make sure you have the right to use anything you ask us to put on a product. Custom products will typically take us a couple of days extra to ship.
I will send you a draft of what your product will look like AFTER you make the payment. However, I can make changes before I actually submit the order.
But I must receive payment first.

Color Changing Mugs

If you select one of our Color changing Mugs please view this short Video on YouTube
youtu.be/yXg6YNiTJA4
to see exactly what you will get